Delivering value to your customers has never been easier.
We built a single source of truth for your Customer Success team in B2B SaaS.
✓ Manage your tasks
✓ Track customer health
✓ Take action before issues arise
✓ No more scattered data and firefighting
We use AI where it matters, while always keeping you in the driver’s seat.
Our customers
The only software you need to manage your customers
We bring the customer to the heart of your business
Guiding
VENMATE is your CSM co-pilot that supercharges every customer interaction. Quite literally, it’s your mate across the customer journey.
Holistic
Calling an end to fragmented information on your customers we are uniting your data in one place. Scattered data is so 2024.
AI-Powered
Using AI where it matters we generate actionable insights for you. Your clients deserve value and so do you: We make sure the AI works with you, not replace you.
Set your CS team up in under 5 minutes
Seamless integration with your CRM
Accelerate your time to value with VENMATE’s streamlined
onboarding and implementation module. Our platform ensures you never lose track of tasks, leveraging playbooks to provide a structured and efficient onboarding experience.
save time and focus on what matters – Your customers
Centralize your customer data from various tools and help your customer success team to document every interaction seamlessly with VENMATE. Guide your customers effectively on their journey, gathering valuable feedback to continuously improve their experience and satisfaction.
We use AI where you need it – take data-based actions
Harness the power of data in customer success with VENMATEs robust analytics. Gain actionable insights into user engagement and behaviour, predict churn, and identify expansion opportunities. With VENMATE, you have the tools to make informed decisions that drive business growth and customer satisfaction.
Increase bottom-line – Increase revenue and drive profitability
VENMATE drives revenue growth by helping you retain customers, increase upsell and cross-sell opportunities, and boost overall satisfaction. VENMATE identifies at-risk customers and provides actionable insights to secure renewals. The platform also helps you spot opportunities for upselling and cross-selling by analyzing customer usage and engagement, allowing your CSM team to focus on expanding customer value, ultimately contributing to higher long-term revenue.
What our customers say…
“ Customer success is essential for our future and we believe that VENMATE is on a good path to build something great for that. Their strong CSM expertise helps our CS team to tackle challenges in a more structured and integrated way.”
Tobias Müller
COO
Ampeers Energy
“The VENMATE team has been an invaluable partner in professionalizing our customer success practice. Their expertise, guidance and collaborative approach helped us make our CSM efforts more effective than ever.”
Carlo Straß
Customer Success Manager
Mercanis
“ Venmate has been a game-changer for our Customer Success operations. Now, all customer data is centralized in a user-friendly interface, giving our team quick access to essential information for effective action.”
Lara Bäckers
Customer Success Manager
VUB Paperboy
